Service
Cost to serve
Some of your best customers cost you money
11
accounts repriced, worth €1.9M a year in recovered margin
Revenue per customer is easy. Cost per customer needs the freight, the returns, the small orders and the phone calls attributed properly. Then the picture changes.
What the engagement includes
Full cost allocation down to order line · The customers and SKUs that lose money, ranked · A price and terms change per account, with the case for it · A model your finance team can rerun each quarter