Service
Supplier performance
Late deliveries are usually a contract problem, not a shipping problem
94%
on-time deliveries, up from 71% at the start
Before anyone changes carriers, it is worth reading what the contracts actually promise and measuring what suppliers actually do. The two rarely match.
What the engagement includes
On-time performance measured per supplier, per line, for two years back · The clauses that were never enforced, and what they are worth · A scorecard your buyers can run without us · Renegotiation support on the twenty suppliers that matter