Two weeks of looking
Automotive supplier, Ostrava
Late deliveries were a contract problem, not a shipping problem
94%
94%
on-time deliveries, up from 71% in nine months
on-time deliveries, up from 71% in nine months
€1.1M
€1.1M
a year in expedited freight no longer paid
a year in expedited freight no longer paid
Sector
Automotive suppliers
Automotive suppliers
Size
€180M revenue, two plants
€180M revenue, two plants
Service
Supplier performance
Supplier performance
Year
2025
2025
Where it started
Where it started
Seventy-one percent of inbound deliveries arrived on the day they were promised. The buying team had changed carriers twice in two years and the number had not moved. The board was about to approve a third change.
Seventy-one percent of inbound deliveries arrived on the day they were promised. The buying team had changed carriers twice in two years and the number had not moved. The board was about to approve a third change.
What we did
What we did
We read the forty largest supplier contracts and measured what each supplier actually did, line by line, for two years back. Nineteen contracts had delivery clauses that had never been enforced. We built a scorecard the buyers could run themselves and sat in on the first twenty renegotiations.
We read the forty largest supplier contracts and measured what each supplier actually did, line by line, for two years back. Nineteen contracts had delivery clauses that had never been enforced. We built a scorecard the buyers could run themselves and sat in on the first twenty renegotiations.
What came out of it
What came out of it
On-time deliveries went from 71 to 94 percent in nine months. No carrier was changed. Two suppliers were replaced, both after their own scorecard made the case for them.
On-time deliveries went from 71 to 94 percent in nine months. No carrier was changed. Two suppliers were replaced, both after their own scorecard made the case for them.
They were on our floor in week one and in our accounts by week two. The report came after the fix, which is the right order and the first time we had seen it.
They were on our floor in week one and in our accounts by week two. The report came after the fix, which is the right order and the first time we had seen it.
Operations director
Operations director